FAQs

Answers to some frequently asked questions.

Checkout the FAQ Videos on Youtube

Q1. Is there a contract?
A. No, there is no contract. You can cancel or port away any time with no penalty. Naturally we want you to stay, please talk to us if you have any problems.

Q2. Does the number belong to me?
A. Yes, unless you choose to let it expire then it will be put into quarantine for 6 months and recycled.

Q3. How long does it take to get my number?
A. Once you have an account setup and you are logged in you can choose the ‘Get It Now’ option and a number will be allocated to your account instantly. Then when the number is added you can manage the answer point from within your control panel.

Q4. Does my credit expire?
A. No your credit never expires.

Q5. Is there a setup fee?
A. No, there is no setup fee.

Q6. Can I route the call to an international number?
A. Yes, just be sure to use the full international dialing format.(?)

Q7. Can I port numbers in to Telecube?
A. Yes of course, we welcome your business.

Q8. What happens if my credit runs out?
A. Incoming callers will hear an RVA(?) notifying them that the call cannot be completed. If your account remains without credit for 7 days the RVA will change to a ”number is disconnected’ message. After 30 days the number will be quarantined and recycled.

Q9. Can you terminate 1300/1800 calls onto a VoIP service or PABX?
A. Yes. We are able to bring calls off the carrier network and into our IP network if required. Then we are able to route the calls into VoIP accounts or direct to an IP address where an IP PBX is hosted.

Q10. Do you limit channels when routing out via SIP?
A. No. We never limit the amount of calls a customer can receive.