Frequently Asked Questions

No, there is no contract. You can cancel or port away any time with no penalty. Naturally we want you to stay, please talk to us if you have any problems.

Yes, unless you choose to let it expire then it will be put into quarantine for 6 months and recycled, otherwise the number is yours and you can port it away if you want to.

Once you have an account setup and you are logged in you can go to 'Add New’ in the 'Services' section of 'My Account' and choose a new number and it will be allocated to your account instantly. Then when the number is added you can manage the routing.

No your credit never expires.

No, there is no setup fee.

No, there is no cancellation fee or any other charges other than those outlined on the website. No hidden charges, guaranteed.

You need to dial with the full Australian international dialing format. Eg; 0011 + Country Code + Area Code + Number

Yes you can, we can port numbers in from most providers.

When attempting to call out you will hear an RVA notifying you that the call cannot be completed because of low credit. If your account remains without credit for 2 months it will be cancelled.

Yes, please send an email to info@telecube.com.au requesting cancellation and a refund of any remaining credit balance as per our Terms and Conditions

Not to Australian numbers. International calls are limited to a single channel by default, talk to support if you want more international channels.